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Business Need: In retail energy, a close relationship with the customer is a critical competitive advantage. Shell Energy wanted to improve their ability to service their customers by enhancing their website's look and functionality. In order to react to volatile supply of energy, SESCo also needed to enable non-technical Marketing and Customer Care business units to publish time sensitive website content. Solution: Because of a short implementation period, MNT proposed the best solution was as phased deployment of PubPoint™ and the customer agreed. The site included several module elements including automated publishing, legacy systems integration, and dynamic menus. The site is up and running at www.shellenergy.com. Also, work on Phase 2 is in progress to incorporate more Customer services such as online bill payment, customer surveys, and more. Modules Used:
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