We stand by our products and services 100%. Contact us with any concerns or problems and we'll make things right.
There are three options for notifying MNT of a support request
- Send an email. Please include the following information to assist us to rapidly understand, diagnose and correct your issue:
- Brief description of the issue
- Your desired result
- Where you were when the problem occurred -- Please provide a screen name, bread crumbs, or web address of page, when applicable.
- Severity and impact of the issue.
Enhancement - Request for new feature
Minor Problem - Annoying Only
Bug Report - Non-critical
Severe - Action requested ASAP
Critical - Immediate Action Required - Lastly, please attach a print screen (prtScn) of the error message or the screens with the issue.
(How to: When the error is on the screen, press the "print scrn" button on your keyboard, open a blank document, select the "edit | paste" menu item, save the doc and attach to email.)
- Send a support request online, using this form.
- Use the built-in error reporting dialog in PubPoint. Please complete all information on the form as best you can and send.
(Service time and levels per SLA with licensed users and / or software support contract.)
Other Services
Content Entry
We'll post your web ready text and graphic. We'll also modify you site's templates and content structure when you want to give your site a bright and updated look, add on more space, or have a more efficient structure.
Content Creation
We'll make your content, graphics and media web ready.
Multi-lingual content entry
We offer multi-lingual content entry and web site updating services. We offer very reasonable rates with packages available. We will update graphics, text content, publishing schedules, documents, etc.
